The story starts on the day before one of my good friend Manjunath Y D (garu) left to
Next day (monday) morning asked Prabhakar Kudva(dabbu, guru gobinda khurana, chaddi prabhakar, prem chopra ...list continues ) to drop me at near marathhali Nokia care. Like any other care centre they asked my mobile's problem i said some keys are not working, Then they gave me a slip said come after 2 days it will be ready. As i heard from many people that Nokia center won't give so soon after 2 days i just gave a call, then a voice came up very sweet , helloo , i said mam Nokia 5610, Nokia 5610 , sir it will be done by thursday evening, i said ok then i hunged the phone.
On Thursday afternoon i got a call saying, hello sir this is from Nokia care, then i felt my mobile is ready and was happy (because i faced lot of inconvenience in those 4 days) then i asked her is it ready, no sir actually water has entered in your mobile and it will be charged 800Rs should we repair or not, i was shocked 800Rs , sala usme to ek naya vodafone box hi ajata, then i said i have 1 Year warranty, then i came to know water and physical damage won't come into warranty period, but i thought how will water go into my babe these people are fooling me, so i said don't repair it i will take it back, on Saturday morning i went then i scolded them Nokia center wale tum log lutne baite 800 rs kaisa hota usme to ek naya mobile hi ata. Then i went to majestic and then to the shop where i bought the mobile, everywhere they said sir, it will be charged around 1000Rs, because strip has got damaged and we can't repair it here, only Nokia Priority center can repair it. (Forgot to tell you people meanwhile i remembered when water has gone into my mobile, 3 or 4 times talking on the call on the terrace explaining beauty of rain. ye barish ye mausam uff, kya mast rehta na barish ka mausam , full romantic, sale chaman pay now 1000Rs. Romantic rehta kate )
Ab kya no chara chalo firse
After 2 days i called up again the same voice (socha awaz itni achhi hi to sala mall kitni achi hogi :)) sir, Nokia 5610, that accessory we have not received so, it will be done by tomorrow evening , then i asked her sure , then she said Sure sir.
Tomorrow evening i called up again, then again she, at least now i was expecting sir it is ready come and take it, again sala same, sir we have not received the accessory it will be done by tomorrow for sure, this time she herself added the prefix Sure, this silsila continued for 7 to 8 days, me calling up everyday, she keeps answering by adding prefix. Sir tomorrow for sure.
In these 7 to 8 days people have made so much fun saying seth kaha hi be tera express the music, apart from rummates so many other friends have got to know about it, i don't know who has spread it :), and even they started tickling. Hmmm sir pe chad gaya , i can't tolerate now i called her in the evening she said we have sent to it to higher division it will come by tomorrow evening for Sure :) , hey sala firse enough is enough, i started what is this mam you telling daily same thing and upon that you add sure, what is this mam when will i get my mobile, she said sir you will get tomorrow for sure, then again i repeated same words what is this mam, today tomorrow everyday you are telling same thing, then a sound came ti ti ti. She hung the phone (No value at all.. ha ha) . This is too much. But can't help my mobile is with them so cant say anything.
Next day again i called to my surprise, reply was sir, come tomorrow morning and collect it...ufff finally a great relief then, next day morning i went , the guy made me stand for 20 mins then he said sir we have given it to higher division and it has not come yet. Enough then i used all the 3 languages i know english, hindi, kannada because i am not perfect in any of the 3 so compulsion to use all :) to scold them. Started of with same old words which i know. He He, what is this everyday today tomorrow. Today you made me come till here again same answer no, sala kutte ki tarah cal karra mai 15 din se, land line local karke phone bill hi mera 100 Rs hora, free service ante free service. Oh madam nive alva call pick madodu (she was not good, so started scolding her also :) ) cal madi today, tomorrow antira, matte sure anta konege add madtira alva, nan nimge huchha kansta iddina, you would have told me one date, i would have called only that day, sumne, then i said give me center manager number i will complaint against your branch, sale bina kam kiye hi paise uthana chahte hi log. Woo this went for 20 mins.(repeating same thing . He He) at the same time i was worried inside, what if they say take your mobile, we won' repair it. :) . So i realized it after 20 mins, stopped and left the place immediately.
Frustration level has raised so much ki i couldn't tolerate then i got the number 08030303838, it's nokia care number , don't know who sit's there, i guess may be Center manager and some people under him. Ok i started like this, it is not to ask anything about nokia care centers , or not to tell anything related to problem with my mobile. I just want to compliant against marathalli Nokia care branch. They are so irresponsible , they are telling same thing everyday today tomorrow from past 20 days, please consider me as your friend if you can't do anything mail some higher authority but do something, please listen to my voice by this only you can understand my frustration level :) , he said yes sir yes sir i can understand.
I continued, you don't know what i am doing, i have kept my gmail status message as "Nokia care center is the worst care center", i am wasting money by calling you, i called my 15 to 20 friends wasted money on them to just say this, don't buy high-end Nokia mobiles, if they get damaged those Nokia people will charge you 1000Rs, they will fool you, that to they never give you your mobile back. I am begging them to not to take Nokia and go for Sony ericssion, Please try to understand my feelings :), and the inconvenience i m facing, please do something yar, if you people do like this who will buy Nokia mobile yar, do something with Nokia marathalli branch..(full drama,full nakra), He replied again i can understand you sir(sale understand u kate , kya meri patni hi tu ) then he gave one complaint number on Thursday evening and asked me to give a call on monday, then i said to myself monday sale, ye log bhi chutya hai. But i was wrong, my feelings my words didn't go waste :).
Friday afternoon gal called me up sir come and collect your mobile, then i went, guy sitting there gave me respect like anything. And important thing is, he said sir, we are not charging you any money, it's full free of cost to you, so so
WATER DAMAGE EXPENSES=30 Rs(initaial calls to gal)+ 25 Rs cal to 30303838.
So how is this Deal :) ?